Using artificial intelligence to enrich customer experience That metric brings significant benefits from segmenting customers to gauging customer loyalty. It leverages strategy documents, brand guidelines, and other assets to build customer questionnaires for review in seconds. The Customers’ Choice conversational AI vendor – as per a 2023 Gartner report – defines an “assertion” as the […]
Monthly Archives: december 2023
Everything You Need to Know to Prevent Online Shopping Bots If you don’t have tools in place to monitor and identify bot traffic, you’ll never be able to stop it. The key to preventing bad bots is that the more layers of protection used, the less bots can slip through the cracks. Last, you lose […]